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Cases entered in forms require different types of data

You are a Dynamics 365 for Customer Service help desk administrator. Cases entered in forms require different types of data to be stored in different types of fields. You need to create forms for each of the following case types:

Which form types should you create?

Proposed answer

  • A – Main – Only Main forms supports timeline
  • B – Main Only Main forms supports BPF
  • C – Card
  • D – Quick Create
  • E – Quick View

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