You set up a new instance of Dynamics 365 for Customer Service. Users report a variety of issues working with cases on mobile devices. You need to configure the mobile app to be able to view cases.
- a – “Configure Mobile Settings on Case Entity Level”
- b – Second is correct.
- c – User reports that they cannot access the system from Dynamics 365 mobile app –> Configure a security role in the mobile permission set of the appropriate user
- No reference
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