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Mobile case and permissions

You set up a new instance of Dynamics 365 for Customer Service. Users report a variety of issues working with cases on mobile devices. You need to configure the mobile app to be able to view cases.

  1. a – “Configure Mobile Settings on Case Entity Level”
  2. b – Second is correct.
  3. c – User reports that they cannot access the system from Dynamics 365 mobile app –> Configure a security role in the mobile permission set of the appropriate user


  • No reference

Note: this question and recommended answer given at Recommendation added during the site review and added to the initial content.

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