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Options to configure

You are a Dynamics 365 for Customer Service administrator. You identify the following issues:
✑ Remote sales team members report that they cannot access the latest data on commuters, phones, and tablets.
✑ Help desk team members must be able to access all inbound emails from multiple queues in a single queue.
You need to resolve the issues. Which options should you configure?

References:

  • No reference

Note: this question and recommended answer given at https://www.examtopics.com/exams/microsoft/mb-200/view/. Recommendation added during the site review and added to the initial content.

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