Ukraine, Kyiv

Selecting Portal

You are a Dynamics 365 for Customer Service system administrator. You need to implement a Dynamics 365 portal that allows customers to perform the following tasks:

  • Post product experience information to forums.
  • Enter issues in an online support center.
  • Enter ideas for future products.

Which type of portal should you implement?

  • A. Partner
  • B. Customer Self-Service
  • C. Employee Self-Service
  • D. Community
  • E. Custom

Correct answer is D, Community Portal

Notes:

  • Community Portal is the correct answer. Since you can post ideas, blogs, case management in Community Porta

References:

Note: this question and recommended answer given at https://www.examtopics.com/exams/microsoft/mb-200/view/. Recommendation added during the site review and added to the initial content.

Related Posts

Leave a comment

You must be logged in to post a comment.