Ukraine, Kyiv

Selecting Portal

You are a Dynamics 365 for Customer Service system administrator. You need to implement a Dynamics 365 portal that allows customers to perform the following tasks:

  • Post product experience information to forums.
  • Enter issues in an online support center.
  • Enter ideas for future products.

Which type of portal should you implement?

  • A. Partner
  • B. Customer Self-Service
  • C. Employee Self-Service
  • D. Community
  • E. Custom

Correct answer is D, Community Portal


  • Community Portal is the correct answer. Since you can post ideas, blogs, case management in Community Porta


Note: this question and recommended answer given at Recommendation added during the site review and added to the initial content.

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